RESUME
Professional
info
I believe in collaboration that leads to winning opportunities. I love sharing great potentials and I have that knack for revamping administrative tasks. You deserve to get the best talent for your business. Let me handle all the professional duties and demands. I'll let you have more leisure time with your loved ones. For I always take good care of what matters most for my clients.
Skills
ADOBE ILLUSTRATOR
EXCEL PIVOT
GOOGLE DOCS
TRELLO MANAGEMENT
Languages
BASIC HTML
FILIPINO
ENGLISH
Work
experience
Staff Accountant (Internship)
March 2013 - May 2013
Organized files such as car insurances, petty cash receipts and managing attendance and leave records. Make preparations and comparison between the monthly general ledger to the company's banking transactions.
Customer Account Review Specialist
Nov 2014 - Nov 2018
Handled varying customer demands from rectifying bills, possible technical concerns, plan optimizations, and service upgrades. All the hard work resulted in continuous job promotion from trainee to senior agent status. I'm chosen as one of three applicants to be a Quality Analyst Trainee way back 2016.
Quality Analyst (trainee)
July 2016 - Sept 2016
Evaluated call performances of front-line agents and provided intricate feedback that aims to achieve the company's statement that year, "getting better every day". Provided suggestive coaching to team players to achieve metrics such as CSAT, AHT (handling time) and DPC (dollar per call) through an exchange of emails. These actions carried out Sprint Telecommunications Account of RMS Collect Phils, Dasmariñas Site, back-to-back top-ranking in all competing BPO sites for 2016. We ended the year very strong.
Education
University of Perpetual Help - System Dalta
(Molino Campus)
Bachelor of Science in Accounting Technology | 2017-18
- Accomplished total 75 units of accounting program courses aside from business, law, technology and general academic programs.
- Attended yearly accounting updates on GAAP (generally accepted accounting principles) at UPHSD - Molino